by Jody Sedrick | Oct 26, 2015 | Building Your Business, Customer Service, Field Service Management, Process |
Getting your oil changed is a boring necessity, right? Just another tasks to squeeze in an already busy day. Not if you’re in Boise Idaho. Michael Meuret, owner of Einstein’s Oilery has created an oil change EXPERIENCE that is unforgettable. The process is well...
by zadam | Jun 17, 2014 | Customer Service, Field Service, Service Contractor |
When was the last time you were AMAZED by customer service? Can you even recall a customer service WOW moment? I dare say that being WOWED as a customer is the anomaly not the norm in the service arena. Wait check that…. I suspect we’ve all had WOW moments but more...
